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All sales are final. Exchanges are subject to approval. All exchange requests must be made within 7 days of delivery and items must be in its original state. You can submit your request for exchange to our email address firstname.lastname@example.org If you are dissatisfied with the quality of our products, please do not hesitate to express your concerns. Please be advise that we reserve the right to deny any exchange requests if it does not fall within the exchange policy terms.
All exchange requests must include the following:
- Order number
- Reason for exchange request
Orders at Crystal Bella Wigs are processed within 48 hours. Within 2-3 business days you should receive your tracking number via email. Upon when your order is shipped you will be received addition email stating your order has been shipped. Delivery is after processing time
Order processing does take 3-5 business and up 10-15 business days to received your hair extensions. Any orders place after 3pm EST will be processed the next business day.
For the cardholder's protection, the company reserves the right to send orders to the billing address if a different shipping address cannot be verified.
Deliveries to APO/FPO/PO boxes cannot be time-frame guaranteed nor can the package be tracked. We recommend all deliveries be made to a physical address so packages can be tracked and delivered correctly.
We offer 3 shipping options, plus FREE Shipping for US and Canada Orders over $100 (except during sale events):
*All shipping promotions apply to US Ground shipments only. Note: US Air shipping is the required option for Hawaii, Puerto Rico, and Alaska – US Ground shipping is not an option.
**Crystalbellawigs.com is not responsible for any duties, taxes, or additional charges that may be charged by Customs for international deliveries. Any refused international packages (including Canada) will only be refunded 50% of the total order amount.
Signature Required Note: While Crystalbellawigs.com requires a signature for clients to accept shipments/orders over $500, the client can have that waived through UPS My Choice. However, we do not recommend waiving the signature requirement because if the package is lost you have waived all liability; therefore, UPS cannot do a trace investigation to locate or recover the package.
At Crystal Bella Wigs we strongly suggest you place your order for your hair in a timely manner to avoid abrupt delays. Please do keep in mind all orders are signed for, a delivery estimate will be provided at checkout based off the information provided.
We ARE NOT responsible for any carrier delays, lost merchandise natural disasters, sales and holidays. Due to high volume on sales orders can have a delay with processing and shipping times. Shipping is suspended Holidays and weekends. Reimbursements will not be offered for delayed shipping.
Customers are responsible for tracking their packages. Any return packages customers must repay for items to be reshipped