Below FAQ are some common concerns of our clients before purchasing the theme.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!


We accept all major credit cards & PayPal*

All Credit Card charges will appear as Crystal Bella Wigs for your privacy.

For your convenience, we also accept cashier's checks and money orders. No personal checks, please.

*In order to comply with PayPal’s best practices standards, all orders placed using PayPal will be captured within 24-48 hours from the order placement.

Orders may take between 1-3 business days to process before shipping out. After orders are captured in our system, if you would like to make any changes to your order or cancel your order, please email our Client Care Representatives at Our Representatives are available during our business hours of 8:00am - 5:30pm (PST) from Monday - Friday (excluding holidays). Note: Once your order’s status is set to “shipped” we are unable to make any changes or cancellations.

Once shipped, orders arrive within the time frame selected (US Ground, US Air, US Express, Canada Air or International) during checkout on If there are any shipping delays, you will be notified via email.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional charges. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Orders may only be modified within 2 business hours from being placed as long as your order’s status is not set to “shipped.” begins processing very quickly in order to ship as soon as possible.

If you would like to make any changes to your order or cancel your order within the 2 business hour time frame, please call our Client Care Representatives at email at Our business hours of 8:00am - 5:30pm (PST) from Monday - Friday (excluding holidays).

For the most efficient service, please be sure to register an account with us!

Go to If you are using your phone or tablet, click on the ‘Account’ button located beside the logo. If you using a desktop or laptop, click on the ‘Account’ button located above the search bar on the righthand side. Follow the login prompt by entering your email and password. Once you’ve logged into your account, under the ‘Order History’ section and click on the Order you are wanting to track. If your order has shipped, a UPS or USPS tracking number will be added under the Product information.

Once your order has shipped, you will also receive email updates from UPS or USPS with shipping and tracking information to the email address you used to place your order.

Occasionally backorders occur when requests for a particular item exceed available inventory.

If a backorder occurs on your ordered product, we will contact you via email and you will be given the option to: (1) select a new item, (2) request to be placed on a priority waitlist to receive the product once it becomes available for shipment (Note: we will complete the charge to the payment method used with your original order), or (3) cancel the original order. If we do not hear back on which backorder option you choose, backorders are canceled after 2 days and credited back to their payment source. We will promptly ship the item(s) once they become available with the original shipping method selected at checkout. For international orders containing multiple products, we do not ship partial orders. Therefore your order will be shipped when all products ordered are available, unless you advise us otherwise.

For more information, please contact us email at

Discounts and coupons are limited to one per order (i.e. you cannot use a sale coupon code in combination with your points coupon code in the same order). eGift Cards expire after 5 years, and the number may be used to purchase any merchandise online at Coupons and other discounts may not be used to purchase eGift Cards. If purchase exceeds the value of an eGift Card, a credit card may be used to complete the order. Value may not be added back onto an eGift Card, nor can it be redeemed for cash or applied as payment or credit to a credit card account. When purchasing with a eGift card number, the value of the purchase plus any shipping fees and sales tax, if applicable, will be automatically deducted from the giftcard.

Recipient's email address will be used solely for the delivery of the eGift Card. Delivery to an incorrect or invalid email address is the responsibility of the purchaser. It is important to safeguard the eGift card number. The bearer is responsible for its loss or theft. If an eGift Card is lost or stolen, and there is proof of purchase, we will issue a replacement for the balance shown in our records and send to the same email address used for the original eGift Card purchase.

Shipping & Handling

For the cardholder's protection, the company reserves the right to send orders to the billing address if a different shipping address cannot be verified.

Deliveries to APO/FPO/PO boxes cannot be time-frame guaranteed nor can the package be tracked. We recommend all deliveries be made to a physical address so packages can be tracked and delivered correctly.

We offer FREE Standard Shipping in the U.S. and have multiple shipping options to make sure your purchase arrives on time. Note: For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Orders may take between 1-3 business days to process before shipping out.

Shipping Options

Shipping costs are calculated during checkout along with delivery time estimates.

*All shipping promotions apply to US Ground shipments only. Note: US Air shipping is the required option for Hawaii, Puerto Rico, and Alaska – US Ground shipping is not an option.

** is not responsible for any duties, taxes, or additional charges that may be charged by Customs for international deliveries. International customers are able to pay their duty & tax fees at the point of checkout in the shipping section. The shipping rate and fees will be added to the order total. Any refused international packages (including Canada) will only be refunded 50% of the total amount of the products (only). Note: Ellen Wille items may only be shipped within US & Canada; International shipping not available for this brand.

Signature Required Note: While requires a signature for clients to accept shipments/orders over $500, the client can have that waived through UPS My Choice. However, we do not recommend waiving the signature requirement because if the package is lost you have waived all liability; therefore, UPS cannot do a trace investigation to locate or recover the package.

Your satisfaction is our goal. We accept returns on all eligible products within 30 days from the date the order is shipped. Please see our Return Policy below for our eligible product standards.
For shipments returned to due to bad address information or refusal upon delivery, there will be a $20 fee automatically charged. Shipping and handling charges are non-refundable in the event of a return of any kind. This applies to US & Canada orders only.
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays and weekends do not count as business days and should be considered when calculating shipping times. If you need additional information, please email If you are concerned with weather delaying your order, check the Service Alerts page on UPS or USPS for updated notices about shipping delays due to weather. is required to collect sales tax in accordance with each states’ respective sales tax laws. The appropriate charges will be added to your order total during checkout and displayed on your final order confirmation. If you have questions about your state’s sales tax, please contact your State Tax Agency.


There are no return/restocking fees on orders returned for store credit or refund within 30 days of order received. We will gladly accept returns on all eligible products where the product or packaging has not been altered, worn, or damaged no later than 30 days of the original ship date. When using the pre-paid label to return your order, a return shipping charge starting of $10.95 will be deducted from the return amount.

To Return: Repackage your item(s) as received and ensure your item is sufficiently boxed and secure. When packaging, ensure the Invoice number is visible on the outside of the box.

Any other address used will put your item at risk for getting lost in the mail, sent to the wrong company, or delaying your refund.

U.S & Canadian Customers Only

Your satisfaction is our goal. We will gladly accept returns on all eligible products*.

You have 30 days to return the product to us from the date it was shipped to you. Return Policy updated on June 17, 2022.

There are no restocking fees, however, there is an optional $10.95 pre-paid return shipping label, that we issue you, that's deducted from your refund amount, if used.

We will process your refund within 3 to 5 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account (allow an additional 3 to 9 business days).

Note: A wig hygiene guard is provided with every wig for use when trying the wig on. This helps to maintain the product’s eligibility for return.

How To Return: Repackage your unused and unworn item(s) within 30 days of the Shipped Date.

If you have any concerns about our Return Policy, please reach out to our Client Care Representatives at email gladly accepts return of all eligible products no later than 30 days from the original ship date.

Altered packaging/product, worn, or damaged items are not eligible for return.

Eligible Products:

In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product). Must have tags attached and in original packaging. Item(s) must be returned within 30 days of the original ship date of the order. Ineligible Products: Worn items or items containing any signs of wear including odor or styling product. Damaged packaging or product as well as discontinued, closeout, and last call items. Hair Care items (including BeautiMark products) are not eligible for return if they have been removed from their original packaging (i.e. bubble wrap). Charity donations added at checkout are not eligible for return/refund.

Ineligible products received by will be returned to you at your expense.

NOTE: We provide a complimentary wig cap in each shipment for hygienic purposes. This helps to maintain the product’s eligibility for return. In the event you return any wigs, please keep the cap as a gift from us to you.

Policy Disclaimers reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes.

Privacy Policy & Terms of Use

Our Privacy Policy respects and protects the privacy of our users. For your privacy protection, all packages will ship from Crystal Bella Wigs.

In an effort to provide the best service to our clients, periodically sends out special offers and discounts via electronic notice (email). At any time, you may unsubscribe to our notices by clicking the Unsubscribe link at the bottom of emails or by sending an unsubscribe email to

Crystal Bella Wigs Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

- "Javascript" is a web technology that gathers data such as browser, device, mouse coordinates, screen resolution, mouse clicks, page navigation, URLs that help us to monitor and improve the website.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”).

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Monitor and improve our website; and

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:




Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through to request your information.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at

We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

help make the Site easier for you to use by not having to enter information more than once. help you quickly find information, products, and services. help us create content that is most relevant to you. alert you to new information and products, promotions and services that we offer.

(a) Registration and Ordering. Before using certain parts of any Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations. This kind of personal information is used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.

(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for a contest or sweepstakes; to request alerts which will notify you of new brands, new product styles, or other new products; or to sign up for email newsletters and special offers. Your participation in a contest or sweepstakes is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest and sweepstakes winners and to award prizes. We may post on the Site the names, cities and states, photos and/or videos of contest and sweepstakes winners. By entering a contest or sweepstakes, you will be opting in to receive our email newsletter and special offers. This will be disclosed in the official rules governing the contest or sweepstakes.

(c) Phone Numbers for Order Notifications and Text Marketing (if applicable): By entering your phone number in the checkout and initializing a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 2 per month. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply.

(d) Cookies and Other Technology. Like many sites, the Site employs cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

(i) Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of the Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THE SITE'S COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware."

(ii) Web beacons assist in delivering cookies and help us determine whether a web page on the Site has been viewed and, if so, how many times. For example, any electronic image on the Site, such as an ad banner, can function as a web beacon.

(iii) We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.

(iv) As an example, Facebook collects certain information via cookies and web beacons to determine which web pages are visited or what products are purchased. Please note that any information collected by Facebook via cookies and web beacons is not linked to any customer's personal information collected by us.

(e) Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)

(f) Age. The Site is a general audience site. Protecting children's privacy is important to us. By using the Site you represent and warrant that you are either 18 years of age or older,or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you. We do not knowingly or intentionally collect personal information from children under age 13.

(g) Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.

(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites' content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site. In order to facilitate such use and the other use described in this Section 2, we may share your information with affiliates under Beauty and Hair's control. (b) Communications with You: We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a contest or sweepstakes; to request us to notify you of new brands, new product styles, or product sizes; or to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt-out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

(c) External Use. We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Beauty and Hair's control, except that:

(i) As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as United Parcel Service and the United States Postal Service) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.

(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in Data Security.)

(iv) We may disclose such information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.

(v) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it's possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.

(vi) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

(vii) We may publicly disclose the names, cities and states, photos and/or videos of the contest and sweepstakes winners.

To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24/7 to make sure that we are always open, safe and ready for shopping.
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; (c) disable your account to prevent any future purchases through that account; and/or (d) remove your saved credit card information. You can make these requests by emailing your request to Client Care

Please do not email your credit-card number or other sensitive information.

As you might expect from us, the majority of information that we collect is obtained through the Site, and this Privacy Policy applies only to that online collection of personal information. We also may collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption. (See the Data Security section above for more information). Another example involves faxes. If you fax something to us, we will act upon the fax and then either store it a locked repository or we will shred the fax if there is no need to retain the information. There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn't discuss or try to predict all of those methods or uses. As we mentioned, we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.
If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us at
If you believe your personal information has been misused or compromised, please contact us by email at
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